Privacy Policy

Privacy Policy

At NetClick, we respect your privacy and are committed to protecting your personal

information. This Privacy Policy explains how we collect, use, share, and safeguard

your information when you use our services or interact with us.

 

  1. What Information We Collect

We may collect the following types of information:

  • Personal details: Name and Surname, ID number, Company name, Company Registration, email, phone number, address.
  • Account information: Billing details, service preferences, customer support history.
  • Technical information: IP addresses, device details, usage logs, network performance data.
  • Payment information: Debit/credit card details or bank account details (processed securely).

 

  1. How We Use Your Information

We process your information to:

  • Provide and maintain our services;
  • Bill you for services and process payments;
  • Communicate with you about your account, service updates, or promotions (where legally permitted);
  • Improve our network, products, and customer support;
  • Comply with legal and regulatory requirements (including ICASA and ISPA obligations).

 

  1. Sharing of Information

We do not sell or rent your personal data. We may share information only in the following cases:

  • With service providers and partners who assist us in delivering services (bound by confidentiality agreements);
  • With regulators or law enforcement when required by law;
  • Within our group of companies, where applicable, to provide better support and services.

 

  1. Data Security

We use appropriate technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access. While no system is 100% secure, we take reasonable steps to protect your data.

 

  1. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to your personal data;
  • Ask for corrections if your data is inaccurate or outdated;
  • Request that we delete or restrict processing of your information (subject to legal obligations);
  • Withdraw consent to marketing communications at any time.

Requests can be sent to support@netclick.co

 

  1. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing

experience. You can manage or disable cookies in your browser settings, but some

features may not work properly without them.

 

  1. Data Retention

We keep your personal information only for as long as necessary to:

  • Provide services;
  • Meet legal, tax, or regulatory requirements;
  • Resolve disputes and enforce agreements.

 

  1. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified directly to you.

 

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us

at:

 

support@netclick.co