1. INTRODUCTION

This Fair Use Policy (“FUP”) forms part of the Terms and Conditions of Service provided by NetClick. The purpose of this Policy is to ensure that all customers enjoy a consistent, reliable, and high-quality internet experience.

2. PURPOSE OF FAIR USE

Our Services are delivered over a shared network. This means that individual usage can affect the overall experience of other customers. The Fair Use Policy ensures that:

• No single customer unfairly degrades network performance;
• Bandwidth is managed responsibly during peak times;
• All customers benefit equitably from the capacity of our network.

3. PRINCIPLES OF FAIR USAGE

While most customers use our Services responsibly, certain activities may place excessive strain on network resources. Examples include:

• Continuous high-volume downloads or uploads;
• Running servers, peer-to-peer (P2P) or torrent services excessively;
• Activities that consume disproportionate bandwidth compared to typical residential or business usage.

4. MANAGEMENT OF NETWORK RESOURCES

To maintain network stability and service quality, NetClick may, at its sole discretion, implement measures such as:

• Shaping or throttling certain types of traffic during peak demand periods;
• Setting reasonable usage thresholds to prevent network abuse;
• Prioritising essential traffic such as video calls, streaming, and browsing over non-essential or abusive usage;
• Notifying customers whose usage patterns consistently exceed fair usage levels.

5. THRESHOLDS AND MONITORING

We reserve the right to apply reasonable usage thresholds depending on the product package selected by the customer.

• Customers who exceed these thresholds may experience slower speeds, traffic shaping, or temporary service restrictions;
• In extreme or repeated cases of excessive usage, Services may be suspended or terminated.

Product-specific thresholds, where applicable, may be communicated through our website, customer portal, or in writing.

6. UNACCEPTABLE USE UNDER THIS POLICY

Examples of usage that may violate this Fair Use Policy include:

• Continuous operation of high-traffic servers on residential packages;
• Bandwidth consumption significantly higher than the average usage of customers on the same package;
• Activities that interfere with or degrade the internet experience of other customers.

7. ENFORCEMENT

Failure to comply with this Fair Use Policy may result in one or more of the following actions:

• Warnings or formal notifications;
• Traffic shaping or throttling;
• Suspension or termination of Services.

All actions will be taken at NetClick’s sole discretion with the intention of protecting network integrity and ensuring fair access for all customers.

8. AMENDMENTS

NetClick reserves the right to update this Fair Use Policy from time to time. Any material changes will be communicated to customers via email and/or published on our website.

9. QUERIES

For questions or further clarification regarding this Policy, please contact: support@netclick.co