1. INTRODUCTION
At NetClick, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our services or interact with us.
2. INFORMATION WE COLLECT
We may collect the following types of information:
- Personal Details: Name and surname, ID number, company name, company registration number, email address, phone number and physical address.
- Account Information: Billing details, service preferences and customer support history.
- Technical Information: IP addresses, device information, usage logs and network performance data.
- Payment Information: Debit or credit card details or bank account information processed securely through authorised payment providers.
3. HOW WE USE YOUR INFORMATION
We process your information for the following purposes:
- To provide and maintain our services;
- To bill customers and process payments;
- To communicate regarding accounts, service updates or promotions where legally permitted;
- To improve our network performance, products and customer support;
- To comply with legal and regulatory obligations including ICASA and ISPA requirements.
4. SHARING OF INFORMATION
NetClick does not sell or rent personal information. We may share information only in the following circumstances:
- With trusted service providers and partners who assist us in delivering our services and who are bound by confidentiality obligations;
- With regulators, law enforcement agencies or other authorities where required by law;
- Within the NetClick group of companies where necessary to provide support or services.
5. DATA SECURITY
We implement appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. While no system is completely secure, we take reasonable precautions to safeguard your information.
6. YOUR RIGHTS
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to your personal information;
- Request correction of inaccurate or outdated information;
- Request deletion or restriction of processing of personal data, subject to applicable legal obligations;
- Withdraw consent to marketing communications at any time.
Requests relating to personal information can be submitted to: support@netclick.co
7. COOKIES AND TRACKING
Our website may use cookies and similar technologies to enhance your browsing experience and improve website functionality. You may disable cookies through your browser settings, however certain website features may not function correctly without them.
8. DATA RETENTION
We retain personal information only for as long as necessary to:
- Provide services to our customers;
- Comply with legal, tax and regulatory requirements;
- Resolve disputes and enforce our agreements.
9. CHANGES TO THIS POLICY
NetClick may update this Privacy Policy from time to time. Updated versions will be published on our website and, where appropriate, customers may be notified directly.
10. CONTACT INFORMATION
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us at: support@netclick.co
